Contact Us

We love to hear from our past and future guests. Please contact us via email or phone, and we’ll get back to you as quickly as possible.

We are replying from Italy, so please be patient if you are writing from another time zone (we might be in bed while you’re still finishing up work at the office in your time zone. Please keep this in consideration.).

If you have questions regarding a tour, you may also find answers on our Q&A page.

Looking to purchase tickets or inquire about tickets you have already purchased? Use the information below:

Please Note:

Occasionally, guests do not receive their reservation confirmation, as it gets blocked as spam. Please check your email spam folder! If you still don’t receive your reservation confirmation within 12 hours of your payment, please contact us again at our email address:

or call EzTix.  As our 3rd party ticketing service, they have full access to your reservation info and can also help you during the hours listed here:

EzTix email address for support with tickets: SUPPORT@EZTIX.COM

EzTix Call Centers: New Ticket Orders & Customer Support
2:00AM – 11:00PM EST Daily

North America: 1-800-656-0713
Mexico: +52 55 4170 7517
Europe: +44 203 514 2639
New Zealand: +64 9801 0365
Australia: +61 280152111
Thailand : + 66 (60) 0024180
International: +1 646 798 7784


Important: If our email did go to spam, please add us to your “contacts” list on your email account so future email is not blocked!


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