Please add us to your ‘contacts’ list on your email account so our email is not blocked. It is ultimately the client’s responsibility to assure possible correspondence by following this procedure.
If you do not get your confirmation within 36 hours, please write a quick, friendly email to let us know (and please check your spam box since it might have gone in there).
Upon payment of tickets or partial deposit, tour participants indicate full acceptance of the below terms and conditions.
The travelers assume complete and full responsibility for themselves during the length of the proposed tour. Guests agree to arrival on time (no later than 10 minutes delay is possible before beginning the tour), in good pscho-physical condition (not drunk), and to show respect for the guide and other guests, and the venues we visit.
Occasionally things may vary, due to the fact that most of our venues are small businesses operated by Florentines who work hard but occasionally need time off. Or sometimes equipment breaks or electricity goes out, or pipes explode. The Dolce Vita comes with a myriad of glitches!
Sometimes routes will be effected by shop owners/occasional technical problems. In such cases we will do our absolute best to serve something of equal or higher deliciousness!
In the unlikely case that you are unable to attend the tour, your deposit will be refunded or partially refunded according to the following fee schedule:
TASTE FLORENCE (also referred to below as TF) requires cancellation notification no less than 24 hours before the tour, accepted by email or voice message. As we cannot always answer our phone (and time zone differences limit hours of the day that we are available to our clients living outside of Italy), email is the best way to assure we receive your cancellation. Upon receiving your cancellation notice, TF will send a reply verifying that we have received said notice. Your refund, when applicable, will be made to your credit card in due time. When possible, we will refund reasonable cancellations with only a €25 Cancellation fee.
We do not want anyone who joins us to leave unsatisfied and we welcome your comments and suggestions and will make fair compensation if you are unsatisfied and alert us in person, by phone or by email. Please contact us directly before making any comments on websites! We strive to please our guests.
We don’t want anyone to leave with a “bad taste” in their mouth!
The staff of Taste Florence is not authorized to make any hotel arrangements or ground/air transportation reservations. In addition, we do not provide information on outlet malls, museums, or other non-food related attractions.
TF does not assume responsibility for additional expenses that client(s) may incur due to a cancelled tour (such as flight or train reservations, hotels, museum reservations, and other incidentals.
The fee for a child under 11, assuming they are eating with us but not drinking wine, is $55. Kid’s tickets must be requested by email.
Babies: We recommend having a few of their favorite things (any toys and/or snacks they might need during the four hours you’ll be tasting around Florence. Our only policy regarding small children is that parents are prepared and considerate of any other guests who might be taking the tour as well. (Quite honestly, we’ve always had great kids with great parents join us!). Children under 12 months join free.
TASTE FLORENCE collects, uses and protects the personal information you provide to us on our website, and in email correspondence. TASTE FLORENCE will only collect and use your personal information for purposes of booking tours that you have expressly requested. In order to purchase our products or services, it is necessary for you to disclose personal information, including but not limited to your name, email address, phone number (optional), and credit card details in order to process orders and provide customer service. We cannot confirm your purchase or fulfill your booking if you do not furnish the requested information when buying one of our tours or services. In some instances we may also ask for personal demographic data such as your country of residence, gender, age, travel habits, etc.
Unless you expressly authorize us to do so, we do not share your personal information with third-party organizations that are not involved in fulfilling the purchases you have made from TASTE FLORENCE.
Responsibilities and Tour Conditions for TASTE FLORENCE, also referred to as “the Operator”. Any person reserving or purchasing any TASTE FLORENCE tour accepts the condition that the Operator reserves to itself the exclusive right to change or cancel itineraries and other tour components if necessary, when necessary. Should this happen, TASTE FLORENCE will make every effort to offer alternate dates and/or programs. Times listed on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond the Operator’s control that prevent TASTE FLORENCE from operating as scheduled. TASTE FLORENCE expressly disclaims any liability for any damages that may be incurred for any changes, cancellations, or delays in any itinerary. Fluctuations of currency exchange rates can affect our listed prices. These rates may be changed when necessary without advance notice prior to deposit. For cancellation charges, fees, and refunds, please see our CANCELLATION / REFUND POLICY.
TASTE FLORENCE provides a service to travelers. Our service is a liaison between said travelers and local merchants, restaurants and other venues.
TASTE FLORENCE, therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members.
Unless the term “guaranteed” is specifically stated in writing on your ticket, invoice, or reservation itinerary, the TASTE FLORENCE does not guarantee any of such suppliers’ scheduling, behavior or handling of personal effects.
TASTE FLORENCE shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social, or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the control of TASTE FLORENCE.
ANY GUEST WHO CONSUMES TOO MUCH ALCOHOL AND/OR BEHAVES IN A DISRUPTIVE MANOR (BOTHERING GUIDE AND/OR OTHER PARTICIPANTS) WILL BE ASKED TO LEAVE.