Terms & Conditions

Important Notice Regarding Communication

Please add us to your ‘contacts’ list on your email account so our email is not blocked.  It is ultimately the client’s responsibility to assure possible correspondence by following this procedure.

If you do not get your confirmation within 36 hours, please write a quick, friendly email to let us know (and please check your spam box since it might have gone in there).

Upon payment of tickets or partial deposit, tour participants indicate full acceptance of the below terms and conditions.

The Traveler's Responsibility

TREAT OTHERS AS YOU’D LIKE TO BE TREATED. This includes respect for your guide, other guests on the tour, and shop owners- including but not limited to: arriving punctually and allowing the guide to keep the tour at a comfortable pace for the entire group by participating and listening as a group member.

The travelers assume complete and full responsibility for themselves during the length of the proposed tour. Guests agree to arrival on time (no later than 10 minutes delay is possible before beginning the tour), in good pscho-physical condition (not drunk), and to show respect for the guide and other guests, and the venues we visit.

We are in Italy:

Occasionally things may vary, due to the fact that most of our venues are small businesses operated by Florentines who work hard but occasionally need time off. Or sometimes equipment breaks or electricity goes out, or pipes explode. The Dolce Vita comes with a myriad of glitches!

Sometimes routes will be effected by shop owners/occasional technical problems. In such cases we will do our absolute best to serve something of equal or higher deliciousness!

Cancellation and Return Policy

If you do not communicate your cancellation before the tour date, we cannot refund your deposit. Please read the following return policy carefully:

CANCELLATION/REFUND POLICY

In the unlikely case that you are unable to attend the tour, your deposit will be refunded or partially refunded according to the following fee schedule:

GROUP TOURS:

  • YOUR DEPOSIT IS FULLY REFUNDABLE UP TO 30 DAYS BEFORE YOUR TOUR DATE.
  • FROM 14-29 DAYS BEFORE YOUR TOUR DATE, A 50% REFUND IS AVAILABLE.
  • FROM 7-13 DAYS BEFORE YOUR TOUR DATE, 25% IS REFUNDABLE.
  • 0-6 DAYS BEFORE YOUR TOUR DATE, 0% IS REFUNDABLE.
  • LATE ARRIVAL OR NO-SHOW: 0% IS REFUNDABLE.

TASTE FLORENCE (also referred to below as TF) requires cancellation notification no less than 24 hours before the tour, accepted by email or voice message.  As we cannot always answer our phone (and time zone differences limit hours of the day that we are available to our clients living outside of Italy), email is the best way to assure we receive your cancellation. Upon receiving your cancellation notice, TF will send a reply verifying that we have received said notice. Your refund, when applicable, will be made to your credit card in due time. When possible, we will refund reasonable cancellations with only a €25 Cancellation fee.

Unsatisfied with your experience?

Every once in a while we receive suggestions from past guests. Most are only minor complaints (which we find reasonable and a valuable resource for improving our itineraries and better serving our guests!).

We do not want anyone who joins us to leave unsatisfied and we welcome your comments and suggestions and will make fair compensation if you are unsatisfied and alert us in person, by phone or by email. Please contact us directly before making any comments on websites! We strive to please our guests.

We don’t want anyone to leave with a “bad taste” in their mouth!

Please Note:
The staff of Taste Florence is not authorized to make any hotel arrangements or ground/air transportation reservations. In addition, we do not provide information on outlet malls, museums, or other non-food related attractions.

Health and Safety

Any guest with food allergies or intollerances is responsible for communicating this information in advance to TF so we can best prepare your tastings. TF takes every precaution to order said tastings through our venues. However, TF cannot be held liable for indiscrepancies made by the venues we visit for tastings. Any guest with mortal food allergies is asked to carry proper medication with them. By reserving tickets with TF, the guest agrees to carry proper medication at all times while in the company of TF. By reserving tickets, guest agrees that TF cannot be held liable for indiscrepancies made by the venues we visit for tastings.

Unused Services

TF will not issue refunds or credits for unused services of a travel package, nor be liable if you miss flights or tour departures as a result of late check-ins.

If Taste Florence must cancel a tour

In case of circumstances beyond our control, TF reserves the right to cancel or change any tours without any penalty. In such case, the client will be fully reimbursed for the cost of the services paid. Whenever possible, TF will inform you in advance should any changes be necessary.

TF does not assume responsibility for additional expenses that client(s) may incur due to a cancelled tour (such as flight or train reservations, hotels, museum reservations, and other incidentals.

Youth Prices

Though children are welcome to join the group it is not free of charge. Our guides work extra to make it entertaining when children participate.

The fee for a child under 11, assuming they are eating with us but not drinking wine, is $55.  Kid’s tickets must be requested by email.

Babies: We recommend having a few of their favorite things (any toys and/or snacks they might need during the four hours you’ll be tasting around Florence. Our only policy regarding small children is that parents are prepared and considerate of any other guests who might be taking the tour as well. (Quite honestly, we’ve always had great kids with great parents join us!). Children under 12 months join free.

Privacy Policy

TASTE FLORENCE values your trust. Protecting your privacy is one of our top priorities. We also appreciate and expect the same respect from our clients. Though still photography is allowed, any documenting or recording of tours and or services must have prior written permission. Any information shared by TASTE FLORENCE in writing, such as restaurant recommendations, recipes, and other trade secrets, shall not be photocopied or emailed to third parties by our clients. Our tours and services shall not be imitated, and our name shall not be used to label services or entities not provided and/or approved by TASTE FLORENCE.

What information is collected by taste Florence?

TASTE FLORENCE collects, uses and protects the personal information you provide to us on our website, and in email correspondence. TASTE FLORENCE will only collect and use your personal information for purposes of booking tours that you have expressly requested. In order to purchase our products or services, it is necessary for you to disclose personal information, including but not limited to your name, email address, phone number (optional), and credit card details in order to process orders and provide customer service. We cannot confirm your purchase or fulfill your booking if you do not furnish the requested information when buying one of our tours or services. In some instances we may also ask for personal demographic data such as your country of residence, gender, age, travel habits, etc.

We do not use cookies to identify specific users for marketing purposes.

How Taste Florence uses your personal data
  • To provide the information you request about our services
  • To fulfill your bookings
  • To confirm your purchases
  • To ensure you are correctly billed
  • To send you follow-up questionnaires and gift vouchers

Unless you expressly authorize us to do so, we do not share your personal information with third-party organizations that are not involved in fulfilling the purchases you have made from TASTE FLORENCE.

Possible changes to our privacy policy

TASTE FLORENCE will evolve as we introduce new services and so, from time to time, our Privacy Policy may be reviewed and revised. TASTE FLORENCE reserves the right to change its Privacy Policy and post the changes on its website. We will only use your personal information in accordance with the Privacy Policy in effect at the time we collected your personal information.

Terms of Service

Our Responsibility

Responsibilities and Tour Conditions for TASTE FLORENCE, also referred to as “the Operator”.  Any person reserving or purchasing any TASTE FLORENCE tour accepts the condition that the Operator reserves to itself the exclusive right to change or cancel itineraries and other tour components if necessary, when necessary. Should this happen, TASTE FLORENCE will make every effort to offer alternate dates and/or programs. Times listed on itineraries are as accurate as possible but subject to change due to traffic, weather, mechanical and any other conditions beyond the Operator’s control that prevent TASTE FLORENCE from operating as scheduled. TASTE FLORENCE expressly disclaims any liability for any damages that may be incurred for any changes, cancellations, or delays in any itinerary. Fluctuations of currency exchange rates can affect our listed prices. These rates may be changed when necessary without advance notice prior to deposit. For cancellation charges, fees, and refunds, please see our CANCELLATION / REFUND POLICY.

Our liability

TASTE FLORENCE provides a service to travelers. Our service is a liaison between said travelers and local merchants, restaurants and other venues.

TASTE FLORENCE, therefore, shall not be responsible for breach of contract or any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay, or injury to you or your travel companions or group members.

Unless the term “guaranteed” is specifically stated in writing on your ticket, invoice, or reservation itinerary, the TASTE FLORENCE does not guarantee any of such suppliers’ scheduling, behavior or handling of personal effects.

TASTE FLORENCE shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with terrorist activities, social, or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the control of TASTE FLORENCE.

Damages & Personal Behavior of Guests

Travelers are responsible for themselves and are expected not to break or damage anything belonging to the venues visited on the tour. Anything broken by a guest due to negligence will require payment or replacement by said guest.

ANY GUEST WHO CONSUMES TOO MUCH ALCOHOL AND/OR BEHAVES IN A DISRUPTIVE MANOR (BOTHERING GUIDE AND/OR OTHER PARTICIPANTS) WILL BE ASKED TO LEAVE.

Travel Insurance

TASTE FLORENCE strongly recommends that you purchase travel insurance.  Consult your travel agent or other travel broker for such insurance. TASTE FLORENCE does not offer, sell, nor resell travel insurance at this time.